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HOW WE HELPED BRØNDSHOLM INCREASE SALES BY

442%

THROUGH STREAMLINED MARKETING

Woman holding a bouquet of light blue flowers
BRØNDSHOLM

CASE AND RESULTS

Brøndsholm has offered an exciting range of decor, interior design, artificial flowers, plants, and food to both Danish businesses and individuals since 1924. On top of providing high-quality products, Brøndsholm has also put a lot of effort and focus on their courteous, friendly, and proficient customer service.

In 2020 Brøndsholm wished to establish themselves in Sweden and therefore reached out to us for help. After four months of work, the results speak for themselves:

442%

increase in sales after succesful marketing campaigns

84%

customer satisfaction with customer service

"MakesYouLocal provided us with professional service and advice, which helped us develop our business in Sweden through native expertise and allowing our customers are able to communicate in their own language"

Irena Sibbern, CEO at Brøndsholm

 

Brondsholm-mockup tablet and mobile phone
Brøndsholm Instagram

442% INCREASE IN SALES

After just four months of focused work on their marketing strategy, Brøndsholm experienced a 442% increase in sales. This wasn't by chance; it was the result of a carefully crafted marketing plan. Using a multi-channel approach that included social media advertising on Facebook and Instagram, Google Ads, and Google Shopping, they were able to reach their target audience effectively.

By combining the knowledge of marketing experts, Swedish customer service agents, and Brøndsholm's team, they were able to fine-tune each of these channels to resonate deeply with local consumers. This targeted, multi-channel approach helped propel their sales to new heights and demonstrating the transformative power of a well-executed, localised marketing strategy.

 

84% CUSTOMER SATISFACTION

Brøndsholm's entry into the Swedish market was marked by a strong focus on customer service. Understanding that customer satisfaction is not just a metric but the image of a successful business, they wanted to make sure their customer service team were courteous, friendly, and proficient. In collaboration with us, we outlined the guidelines our agents should follow, from procedural guidelines to the desired tone of voice. This dedication to exceeding customer expectations paid off, earning them an impressive 84% Customer Satisfaction Score. The high score is a testament to their commitment to understanding the unique needs and preferences of their Swedish customer base, which has been a key driver in their successful market entry and scaling efforts.

 

Brøndsholm 84% CSAT Score