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CUSTOMER SERVICE

OUR APPROACH

CUSTOMER SERVICE

Since 2010, more than 700 e-commerce businesses across multiple industries have outsourced their customer support to our native teams of e-commerce specialists. Our set-up is highly scalable, and with cutting-edge technology we can help your customers 24/7.

CUSTOMER SERVICE SOLUTIONS

The quoted prices are standard and vary based on the specific tasks and procedures our agents must perform to ensure satisfactory handling of your webshop's customer service.

Monthly
Yearly
SAVE 15%
Automated
€320
/mo
€272
/mo
LIGHT
€420
/mo
€357
/mo
+ conversation costs
+ conversation costs
FULL
€740
/mo
€629
/mo
+ conversation costs
+ conversation costs
PREMIUM
CUSTOM
CUSTOM
+ conversation costs
+ conversation costs
Custom chatbot 24/7
Smart mail filter
Weekly reporting
Email support
Support team
Native*
Native
Native
Live chat support 9.00 - 21.00
Native phone support 09:00 - 17:00
AI Customer Insights
Conversation routing
Native E-commerce Manager
Monthly performance meetings
Weekend mail and chat support
Tailored conversation routing
FAQ and help page management
Qualitative feedback
Positive outreach

CUSTOMER SERVICE SOLUTIONS

The quoted prices are standard and vary based on the specific tasks and procedures our agents must perform to ensure satisfactory handling of your webshop's customer service.

Note: Scroll right to see all options

Monthly
Yearly
SAVE 15%
Automated
€320
/mo
€272
/mo
LIGHT
€420
/mo
€357
/mo
+ conversation costs
+ conversation costs
FULL
€740
/mo
€629
/mo
+ conversation costs
+ conversation costs
PREMIUM
CUSTOM
CUSTOM
+ conversation costs
+ conversation costs
Custom chatbot 24/7
Smart mail filter
Weekly reporting
Email support
Support team
Native*
Native
Native
Live chat support 9.00 - 21.00
Native phone support 09:00 - 17:00
AI Customer Insights
Conversation routing
Native E-commerce Manager
Monthly performance meetings
Weekend mail and chat support
Tailored conversation routing
FAQ and help page management
Qualitative feedback
Positive outreach
OUR APPROACH

GREAT CUSTOMER SERVICE IS...

Native support

Our country specific teams are native speakers; a prerequisite for businesses that want to deliver a truly localised and professional customer service experience across all channels.

 
24/7 availability We customise a chatbot for your website combining the newest technology with our experience from the +100 chatbots we manage across 15 countries and market specific know-how.  
14 years experience We have more than a decade of experience in international e-commerce and providing a positive and personalised experience for our clients customers has always been at the core of what we do.  
CUSTOMER SERVICE DATA CAN

IMPROVE YOUR BUSINESS

You will always have access to all your customer service data in a self-service format. All conversations are analysed and categorised continuously by Artificial Intelligence in our Customer Insights Platform allowing you to get to the root cause of pressing issues quickly, and improve your processes based on customer feedback.