Native Customer Service
Beats marketing any day!
To succeed in international e-commerce you need to shine in many areas. The three areas that require native employees, cultural understanding and local e-commerce specialists are our area of expertise.
We provide you with
Our staff are natives; the right background for building long-lasting relations.
REPORTING AND INSIGHTS
We share monthly detailed insights based on the conversations with your customers and experiences across industries.
We provide you the local heads and hands needed to cover peak periods and high seasons in your business.
AVAILABLE IN ALL CHANNELS
We seamlessly serve your customers across all channels, e-mail, phone, chat, Messenger and WhatsApp.
We always strive to optimise our clients webshops and processes, to provide a convincing customer experience.
LOVE AND UNDERSTANDING
Experienced and trained agents take care of your customer base, like it was their own.
Some of our clients
We serve your customers on their preferred channels
CHAT & MESSENGER
From many years of experience taking over customer service, we know exactly how to get a good start!
Together with you, we will create efficient procedures and workflows to prepare for the best possible cost-conscious solution.
To ensure close co-operation, it is important that you meet our team to build a good relationship from the start.
Calculate the cost of working with us
With a few answers from you, we will be able to estimate the cost of offering native customer service handled by our trained e-commerce employees.
Platforms and integration
The best customer service experience requires speed and knowledge.
That is why we connect your order system to our customer service tool, in order to gain immediate access to your customers´ data.
We have ready-to-go integration for many of the most used systems, and can easily setup new platforms.
We would love to talk to you about your customer service challenges and needs.