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Native Customer Service

Beats marketing any day!

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Our native teams are online from 9 in the morning until 9 in the evening in most markets and we also offer a chatbot solution giving clear answers on simple questions day and night.

 

Today, we are supporting more than 200 satisfied webshops across 13 languages, contact us and get access to experience and knowledge helping you to succeed abroad.

We provide you with

AVAILABLE IN ALL CHANNELS

We seamlessly serve your customers across all channels, e-mail, phone, chat, Messenger and WhatsApp.

HELP YOUR SELF

Some of us like to help our self when shopping online and this is why a chatbot is integrated in our customer service solution.

LOVE AND UNDERSTANDING

Experienced and trained agents take care of your customer base, like it was their own. 

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NATIVE TEAMS

Our staff are natives; the right background for building long-lasting relations.

REPORTING AND INSIGHTS

We share insights based on the conversations with your customers allowing you to optimise the customer journey.

SCALABILITY

We provide you the local heads and hands needed to cover peak periods and high seasons in your business.

Some of our clients

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Would you like to test our chatbot?

We have created a version of our Panzerglass chatbot for testing. You will learn that we let the customers decide wether they prefer to speak with a person or with the chatbot and we try to set the right expectations to make the chatbot experience great.

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We serve your customers on their preferred channels

SOCIAL MEDIA

WHATSAPP

CHAT & MESSENGER

E-MAIL

PHONE

Don’t worry!

From many years of experience taking over customer service, we know exactly how to get a good start!

Together with you, we will create efficient procedures and workflows to prepare for the best possible cost-conscious solution.

 

To ensure close co-operation, it is important that you meet our team to build a good relationship from the start.

Calculate the cost of working with us

With a few answers from you, we will be able to estimate the cost of offering native customer service handled by our trained e-commerce employees.

Platforms and integration

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The best customer service experience requires speed and knowledge.

 

That is why we connect your order system to our customer service tool, in order to gain immediate access to your customers´ data.

We have ready-to-go integration for many of the most used systems, and can easily setup new platforms.

Contact us

We would love to talk to you about your customer service challenges and needs.

Thanks for submitting! We will get back to you as soon as possible.