MakesYouLocal supported the fashion brand Zizzi’s international e-commerce roll-out across Europe
Countries & Market places
Localising and translating webshop and product texts to win customers from 9 countries and 4 market places
Native Customer service
Answering calls, emails and chats from Zizzi customers in 9 languages with native teams
Day to day translations of newsletters, social media posts and product text in 9 languages
Letting MakesYouLocal handle localisation, translation and local customer service made it possible to launch e-commerce in 9 countries and 4 market places in only 3 years, without losing control over costs or quality.
Besides handling all the daily tasks MakesYouLocal provided Zizzi with insights on customer experience, potential process improvements and valuable marketing input. All recommendations based on data and benchmarks for each country.
“MakesYouLocal takes care of customer service and daily translations, letting me and my team focus on analysing results, growing the business, and improving the customer experience. We found that this is the best way we meet our overall growth goals while giving a memorable experience to the individual customer.”
- Erik Stengaard-Pedersen, Head of E-commerce & Omnichannel, Zizzi
Native customer service
A key marketing channel for Zizzi is their newsletter, which allows the brand to reach thousands of customers in 8 different countries in their local language at a very low cost. We deliver the localisation and translation within one workday.
Read more about our services
Growth & Profitability
Localisation & translation
Native Customer Service
Ready to start selling in the new markets?
We would be happy to help you on your journey. Get in touch with us to discuss your next steps and how we can help you get better equipped for succeeding abroad.