CASE: Zizzi

MakesYouLocal supported the fashion brand Zizzi’s international e-commerce roll-out across Europe

Countries & Market places

Localising and translating webshop and product texts to win customers from 9 countries and 4 market places 

Native Customer service

Answering calls, emails and chats from Zizzi customers in 9 languages with native teams

Translations

Day to day translations of newsletters, social media posts and product text in 9 languages

Increase speed

Letting MakesYouLocal handle localisation, translation and local customer service made it possible to launch e-commerce in 9 countries and 4 market places in only 3 years, without losing control over costs or quality.

 

Besides handling all the daily tasks MakesYouLocal provided Zizzi with insights on customer experience, potential process improvements and valuable marketing input. All recommendations based on data  and benchmarks for each country.

“MakesYouLocal takes care of customer service and daily translations, letting me and my team focus on analysing results, growing the business, and improving the customer experience. We found that this is the best way we meet our overall growth goals while giving a memorable experience to the individual customer.”

- Erik Stengaard-Pedersen, Head of E-commerce & Omnichannel, Zizzi

Native customer service

A key marketing channel for Zizzi is their newsletter, which allows the brand to reach thousands of customers in 8 different countries in their local language at a very low cost. We deliver the localisation and translation within one workday. 

Other cases

Evofilm
Motatos
Sephora

Read more about how MakesYouLocal does Customer Service 

Read more about our services

Ready to start selling in the new markets?

We would be happy to help you on your journey. Get in touch with us to discuss your next steps and how we can help you get better equipped for succeeding abroad.

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