Motatos

CASE: Zizzi

MakesYouLocal supported the fashion brand Zizzi’s international e-commerce roll-out across Europe

We focused on

Localisation

We did the initial localisation of the webshop and secured the local visitors had a professional and compelling buying experience across all 9 countries

Native Customer service

Our native teams anwer calls, emails and chats from Zizzi customers in 9 languages across Europe and at the same time collect important statistics for further improvement of webshop and processes.

Translations

Every day has new marketing messages and we take care of the day to day translations of newsletters, social media posts and marketing texts. Also, the flow of new product texts is translated into 9 languages.

Increase speed

Letting MakesYouLocal handle localisation, translation and local customer service made it possible to launch e-commerce in 9 countries and 4 market places in only 3 years, without losing control over costs or quality.

Besides handling all the daily tasks MakesYouLocal provided Zizzi with insights on customer experience, potential process improvements and valuable marketing input. All recommendations based on data and benchmarks for each country.

“MakesYouLocal takes care of customer service and daily translations, letting me and my team focus on analysing results, growing the business, and improving the customer experience. We found that this is the best way we meet our overall growth goals while giving a memorable experience to the individual customer.”

- Erik Stengaard-Pedersen, Head of E-commerce & Omnichannel, Zizzi

Native customer service

Customer loyalty is key to building a profitably online business, when marketing costs are going up. Providing customer service by native speaking and well-trained agents build customer relations and make them come back.

Read more about how we work or contact us directly on the links below.

Learn about Customer service

Other cases

Evofilm

Zizzi

Sephora

Get an introduction to our services and a direct contact to one of our specialists

Donatas Gudelis

Man. director Baltics & PL

Henrik Hansen

Partner

Noémi Matykó

Man. director HU, CZ & SK

Max Riis Christensen

CEO

Growth & Profitability

Our marketing principles are based on a Growth Hacking concept, focusing on speed, data and technology to test multiple ideas and scale the successful.

Our experience from more than 400 projects over 10 years can help your webshop to deliver an experience as a trustworthy and professional company which customers would like to do business with.

Localisation & translation

Native Customer Service

We support 10 countries with our own local teams, taking advantage of technology and experience to solve the customers problems and gather important knowledge for you.

Ready to start selling in the new markets?

We would be happy to help you on your journey. Get in touch with us to discuss your next steps and how we can help you get better equipped for succeeding abroad.