MakesYouLocal supported the fashion brand Zizzi’s international e-commerce roll-out across Europe
We focused on
We did the initial localisation of the webshop and secured the local visitors had a professional and compelling buying experience across all 9 countries
Native Customer service
Our native teams anwer calls, emails and chats from Zizzi customers in 9 languages across Europe and at the same time collect important statistics for further improvement of webshop and processes.
Every day has new marketing messages and we take care of the day to day translations of newsletters, social media posts and marketing texts. Also, the flow of new product texts is translated into 9 languages.
Letting MakesYouLocal handle localisation, translation and local customer service made it possible to launch e-commerce in 9 countries and 4 market places in only 3 years, without losing control over costs or quality.
Besides handling all the daily tasks MakesYouLocal provided Zizzi with insights on customer experience, potential process improvements and valuable marketing input. All recommendations based on data and benchmarks for each country.
“MakesYouLocal takes care of customer service and daily translations, letting me and my team focus on analysing results, growing the business, and improving the customer experience. We found that this is the best way we meet our overall growth goals while giving a memorable experience to the individual customer.”
- Erik Stengaard-Pedersen, Head of E-commerce & Omnichannel, Zizzi
Native customer service
Customer loyalty is key to building a profitably online business, when marketing costs are going up. Providing customer service by native speaking and well-trained agents build customer relations and make them come back.
Read more about how we work or contact us directly on the links below.
Read more about our services
Growth & Profitability
Localisation & translation
Native Customer Service
Ready to start selling in the new markets?
We would be happy to help you on your journey. Get in touch with us to discuss your next steps and how we can help you get better equipped for succeeding abroad.